Job Description
We are looking for a skilled Administrative Assistant to join our team in New York, New York. This is a long-term contract position offering the opportunity to contribute to a dynamic office environment while supporting key operational tasks. The ideal candidate will be detail-oriented, organized, and capable of managing multiple priorities effectively.
Responsibilities: • Provide comprehensive administrative support to ensure smooth office operations. • Answer and direct inbound calls professionally, addressing inquiries and routing calls as needed. • Perform accurate data entry tasks to maintain and update records. • Assist in managing office supplies and coordinating maintenance requests. • Handle receptionist duties, including greeting visitors and managing appointment schedules. • Prepare and organize documents for meetings and presentations. • Support team members with scheduling and calendar management. • Maintain confidentiality when handling sensitive information. • Collaborate with colleagues to streamline administrative processes.
Administrative Support: Manage client correspondence, ensuring timely and accurate responses to inquiries and requests. Prepare sales reports, presentations, and documentation to support Account Managers during client interactions. Maintain organized and up-to-date client records in CRM systems. Sales Operations: Assist in processing orders, tracking delivery status, and ensuring clients receive timely updates. Handle administrative tasks related to proposals, contracts, invoices, and follow-ups. Coordinate internal resources needed for account-related projects and tasks. Customer Service: Help resolve client concerns, either independently or by coordinating with relevant teams. Act as a liaison between Account Managers and internal departments to guarantee seamless communication. Research and Analysis: Conduct market research and competitor analysis to equip Account Managers with actionable insights. Analyze customer data to identify potential upselling or cross-selling opportunities.
Skills and Qualifications Required Skills: Proficiency in CRM software (e.g., Salesforce) and ERP systems. Advanced knowledge of Microsoft Excel and familiarity with other Microsoft 365 tools. Exceptional organizational skills and the ability to prioritize tasks effectively. Strong written and verbal communication skills, with a customer-oriented mindset. Preferred Qualifications: Bachelor’s degree in business, marketing, or a related field. Experience in sales support, customer service, or account management. Certifications such as Certified Administrative detail oriented (CAP) or Certified Customer Service detail oriented (CCSP) are a plus.• Proven experience in administrative assistance or a related role.
• Strong proficiency in data entry and office management systems.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Familiarity with receptionist duties and customer service practices.
• High level of attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite or similar software.
• Demonstrated ability to work independently and collaboratively within a team.
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