Job Description

Job Description

Job Description

Overview

Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.

The Client Coordinator directly supports the sales and operational performance of the clinic through customer engagement and loyalty activities. The Client Coordinator will meet and greet all incoming clients. They foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.

Responsibilities

Client Experience:

• Greets clients and visitors into the clinic by standing and extending a warm welcome
• Answers the phone, and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities)
• Provide world class customer service to establish and maintain relationships with clients to ensure overall satisfaction while growing and retaining clients
• Manage treatment book schedules through assisting clients with scheduling needs and schedule optimization
• Assists client by checking them in and out including payment management
• Provides clinic tours as needed to new clients
• Actively recommend, promote, educate, and sell medical aesthetic services and products

Clinic Operations:

The client coordinator assists medical professionals in clinic by:

• Verifying client information, medical history, and confirming purpose of visit in accordance with protocols
• Chaperone services as needed
• Ensures clinic email is reviewed and handled accordingly
• Maintains cleanliness of clinic, organizes, including cleaning of treatment rooms, stocking
• Assist in inventory intake and recordkeeping, ordering supplies
• HIPAA protected record keeping, including creation of medical charts, filing, storage management and archiving
• Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
• Maintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals
• Other client coordinator duties as assigned

Qualifications

Qualifications:

• High School Diploma or equivalent
• 1+ years of sales and or customer service experience in a retail, restaurant or related in-person environment
• Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
• Proven track record of creating excellent customer experiences
• Ability to multitask and prioritize client experience, with clinic operational duties
• Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
• Ability to gain a working knowledge on products and services to assist with client questions
• Rapid learner with the ability to grasp concepts and protocol
• Maintaining a professional appearance and demeanor at all times
• Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity and continuous growth/change 
• Clear and engaging communication skills, including effective written and oral

Why Ideal Image?

Compensation:

• Competitive compensation and bonus opportunities 

Additional benefits:

• Discounted cosmetic services for employee, family, and friends 
• Cosmetic products discount 
• 401k Plan with Employer Match
• Supplemental Voluntary Benefits with Allstate
• Discounted fitness club memberships
• Discounted tickets, products, services and more through Tickets at Work
• Promotional opportunities
• And more!

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