Job Description

Company Description

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based in San Francisco and requires you to be in the office 3 days a week.

• Contribute to establishing and developing a high performing Events Delivery Team, leading multiple event delivery teams across various Market pillars.
• Lead the team through change, building a customer-first operation that provides efficient and effective value-added services to the Pillars, Finance, and stakeholders.
• Oversee event service delivery and reporting: ensuring high-quality, cost-effective event operations and transparent, timely, and accurate reporting.
• Promote a culture of best practices and continuous improvement in skills, tools, systems, and event management disciplines.
• Establish and implement operating level agreements for shared services with Pillars and other Informa Operations teams.
• Manage and negotiate with third-party suppliers for seamless event delivery, including SLA setup and project management.
• Ensure timely and accurate reporting of non-financial KPIs and OKRs, and implement OKRs within the Event Delivery team.
• Provide systems best practices and training for all Event teams, including configuring virtual event platforms.
• Establish health and safety frameworks for event setup and compliance with standards.
• Manage monthly expense forecasts with the Finance team.
• Implement and promote sustainable solutions in event delivery, tracking and reporting sustainability metrics.
• This position focuses on the Game Developer's Conference within Tech Events at Informa Festivals, with scheduled assignments based on business needs.

Qualifications

• Proven leadership in Event Operations.
• Influential leadership with strategic and operational capabilities.
• Strong relationship-building and customer understanding skills.
• Experience managing internal and external stakeholders.
• Excellent collaboration and communication skills (written, verbal, presentation).
• Experience establishing shared service operations.
• Project management expertise with prioritization and time management skills.
• Leadership experience managing operational teams.
• Change leadership skills in dynamic environments.

Additional Information

We are committed to making Life at Informa rewarding, supportive, and enjoyable. Our benefits include:

• Flexibility and trust in working patterns.
• A welcoming community with social events and diversity networks.
• Volunteer days and charity matching.
• Career development opportunities through training, mentoring, and courses.
• Generous PTO, holidays, and flexible work options.
• Competitive benefits including 401k match, health coverage, parental leave, and employee stock purchase program.
• Strong wellbeing support and recognition programs.
• Global collaboration opportunities.
• Salary range between $125,000 - $150,000 per annum, depending on experience.
• Application deadline: 11/06.

We value energy and ambition, welcoming candidates who are eager to contribute and grow. Informa is an Equal Opportunities Employer, committed to diversity and inclusion. For more information, see our website or ask us directly.

Learn how Informa handles your personal data when applying for a job here.

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