Job Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

As a Field Service Engineer at John Crane, you will oversee the installation and maintenance of John Crane Sense® systems, ensuring optimal performance through hands-on support and technical troubleshooting. The Field Service Engineer will work closely with customers both remotely and onsite, provide system expertise, and deliver tailored recommendations to enhance reliability.

• Responsible for supervising and assisting John Crane Sense® installations and ongoing project maintenance.
• Provide recommendations to improve product performance and procedures.
• Provide technical support to customers including delivering John Crane Sense® system expertise and troubleshooting procedures.
• Provide remote and onsite troubleshooting of John Crane Sense® installations.
• Write and issue project proposals, installation reports, including providing presentations to support.
• Complete site surveys at customer sites.
• Work with site and contract services to complete installations.
• Support operations with inventory management, supplier management, equipment testing, and planning.
• Additional duties as required

Qualifications

• Mechanical Engineering Degree from ABET accredited university required
• Minimum 3 to 5 years’ experience.
• Must have prior experience with rotating machinery (pumps and/or compressors)
• Must be able to obtain a TWIC card
• Available to travel 75% of time
• Experience with electrical or instrumentation systems
• Direct customer service experience
• Effective communication and writing skills
• Experience in cross functional roles such as field service, operations, instrumentations, or production.
• Experience working in a diverse environment and a global company is preferred.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

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