Job Description

Join to apply for the Hotel & Land Concierge Manager role at The Ritz-Carlton Yacht Collection

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Join to apply for the Hotel & Land Concierge Manager role at The Ritz-Carlton Yacht Collection

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Hotel & Land Concierge Manager leads the Hotel & Land unit within Travel Services. In this role, you will also lead and coordinate the processes and activities related to the different components of the pre- and post-cruise value proposition.

Essential Functions

• Direct and supervise the Hotel Concierge team, ensuring the timely and effective execution of booking activities.
• Supervise and coordinate front-end activities related to the management of requests coming from the sales team.
• Support the identification of areas of improvement/criticalities in front-end processes in order to ensure the highest service level.
• Supervise and coordinate activities related to the definition of the most adequate inventory levels according to the booking trends, ensuring the timely and effective setup on the company systems.
• Coordinate tactical sourcing activities with hotels and team up with port operations to support the selection of Ground Operators.
• Support the evaluation and definition of potential sourcing opportunities to improve the current offering.
• Liaise and coordinate with external suppliers (e.g., Hotel, Ground Operator) in order to ensure the highest service level for turnaround activities.
• Support the implementation and maintenance of inventory and pricing monitoring processes.
• Support the Travel Services Director in the evaluation of strategic business initiatives, including promotional activities.
• Liaise and coordinate with other departments, including Reservations, Operations, Marketing, and other Guest Relations teams.
• Other duties as assigned.

Competency

Education: BSc/BA in Travel, Tourism and Hospitality, Business Administration, Management, or similar is preferred

Skills & Experience

• 5+ years of proven experience in the Cruise industry with in-depth knowledge of Shoreside Programs (i.e., Hotel, Pre and Post-land programs, Transfers)
• Strong negotiation skills with proven experience in the Hotel and Land Programs domain
• Strong analytical skills with extreme attention to detail
• Excellent communication and presentation skills
• Excellent Excel skills
• Organizational and leadership skills (experience in global team coordination is valued)

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Travel Arrangements and Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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Job Tags

Full time, Local area,

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