Job Description

Job Description

Job Description

Job Title: Licensed Customs Broker - Major Japanese Company

Job Summary:

Responsible for ensuring all customs entry activities are compliant with U.S. Customs and Border Protection (CBP) regulations and other government agency requirements. Manages and oversees the customs clearance process and provides guidance to staff and clients on classification, valuation, admissibility, and duty minimization strategies.

Department: Import

Location: Dallas, TX

Schedule: Monday to Friday 08:00 AM - 17:00 PM

Salary: $50,000 - $60,000

Benefits: Medical, Dental, Vision, 401K (After a 3-month probationary period)

PRIMARY RESPONSIBILITIES

• Execute all brokerage activities in accordance with CBP regulations, including HTS classification, valuation, and proper use of free trade agreements.
• Maintain active U.S. Customs Broker License and ensure compliance with federal regulations.
• Coordinate closely with import operations teams to ensure timely and compliant entry filing.
• Guide customers on documentation requirements and compliance best practices.
• Stay up to date on regulatory changes and train staff accordingly.
• Serve as a subject matter expert for audits, inquiries, and CBP-related issues.
• Conduct internal audits of entries and oversee corrective actions where needed.
• Communicate effectively with CBP and PGA officials to resolve compliance issues.

PRIMARY DUTIES

• Ensure Regulatory Compliance - Oversee all customs-related processes to ensure full compliance with CBP and other government agency regulations.
• Optimize Entry Accuracy - Review documents for HTS classification, valuation, origin, and applicable free trade programs. Provide guidance and resolve discrepancies.
• Support Training and Development - Train staff on customs regulations, classification rules, and process updates. Conduct periodic reviews and refresher training.
• Client Advisory Services - Advise clients on best practices in trade compliance, entry documentation, duty minimization, and import strategy.
• Risk Mitigation - Monitor and address compliance risks proactively. Lead corrective actions and ensure proper record-keeping.
• Audit and Reporting - Manage internal audits, oversee compliance reporting, and maintain records for CBP reviews and audits.
• Interdepartmental Coordination - Collaborate with sales, import operations, and compliance departments to maintain customer service excellence and regulatory compliance.
• Other Duties as Assigned

DETAILED JOB DUTIES

【Daily】

• Monitor days special deliveries, requests, PODs, etc.
  
• Address, resolve immediately and communicate issues to all need to know parties in case of any problems.
  
• Implement corrective action if necessary.
  
• Monitor daily workload throughout the day to ensure all requests, shipments and communication are followed in timely manner.
• Ensure timely responses to e-mail inquiries, status of shipments, special
  instructions and special deliveries etc.
• Support import staff by guiding, instructing, assigning and help them to
  achieve department goals.
• Ensure Entry processing in accordance with regulations.
• Support customer service and sales team providing information as needed.
• Communicate and hold daily briefings to staff on operational and managerial matters.

【 Weekly 】

• Supervise, communicate and check each employee about behavior and performance.

【 Monthly 】

• Ensure all fillings, billings an postings in time.
  
• Analyze costs and profit goals and objectives to find improvement constantly.
  
• Prepare and bring ideas to management/meetings to improve profit and
  management.

Analyze all areas to improve and to implement to better management and operations.

【 Quarterly 】

• Evaluate employees performance proactively and set/adjust goals and
  objectives.

KNOWLEDGE AND SKILL REQUIREMENTS

• Valid U.S. Customs Broker License (Required)
• 5+ years of experience in customs brokerage or trade compliance
• Strong understanding of CBP regulations, HTS classification, valuation, and trade programs
• Experience with ABI software and electronic filing systems
• Excellent problem-solving, analytical, and communication skills
• Team leadership or supervisory experience preferred
• Ability to train and develop junior staff
• Proficiency in Microsoft Office and compliance systems
• High school diploma required; college degree preferred

WORKING CONDITIONS

Office-based role with standard working hours; may require occasional extended hours based on shipment issues or audits. Periodic travel or site visits may be necessary.

DISCLAIMER

This job description outlines the general nature and key duties of the position and is not intended to be a comprehensive list of all tasks and responsibilities.

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