Senior Help Desk Analyst Job at Vertisystem, Dallas, TX

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  • Vertisystem
  • Dallas, TX

Job Description

We are looking for a Senior Help Desk Analyst with strong expertise in troubleshooting complex technical issues and supporting IT initiatives.

Contract Duration: 6 months

Location: Dallas, TX - Onsite 5x a week

Responsibilities:

  • Provide advance technical troubleshooting support to end users
  • Mentor Level 1 / 2 technical support – POC for escalations.
  • Administer Google Workspace, and supports issues related to Admin Console, Gmail, Google Drive, etc.
  • Supports and handle macOS and Windows devices, and enforce compliance, and MDM policies
  • Onboarding/offboarding workflows and maintain internal IT documentation.

Required Skills:

  • 8-10 years of IT support experience, including advanced troubleshooting.
  • Skilled in supporting both macOS and Windows 10/11 operating systems.
  • Proven expertise in managing Jamf Pro, Intune, and Google Workspace.
  • Knowledgeable in VPN configuration, SSO integrations, and endpoint compliance protocols.

Job Tags

Contract work,

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